- 90 min
- Average metro delivery time
- 98.7%
- On-time rate after 90 days
- 2
- Recurring daily routes
Problem
The challenge
Previous courier mix delivered inconsistent ETAs. Patients called stores asking where prescriptions were. Peak afternoon volume overwhelmed ad-hoc drivers.
Solution
How LastMile helped
LastMile built recurring afternoon routes from two dispensary locations, with patient SMS updates, photo proof, and a named dispatcher for exceptions.
Results
Outcomes
Measured results after partnering with LastMile.
- Reduced average delivery time from 4 hours to 90 minutes in the Ottawa metro core.
- Patient call volume about delivery status dropped significantly within the first month.
- Same-day cutoff aligned with pharmacy dispensing windows — no overnight inventory risk.
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- Named local coordinator
- Proof of delivery on every stop
- Quote within one business day
Next step
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- Problem, solution, and verified results
- Real metrics — not marketing claims
- Routes across Ottawa, the GTA, and Montreal