LastMile

E-commerce & retail

2,000+ holiday orders. 99% first-attempt delivery.

A growing online retailer needed last-mile capacity for Black Friday through Boxing Day without a long-term fleet contract.

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E-commerce packages ready for last-mile dispatch

Service areas

Ottawa & NCRGTA & TorontoMontreal
2,000+
Peak-season deliveries
99%
First-attempt success
5 days
Time to activate overflow routes

Problem

The challenge

National carriers missed tight delivery windows. Failed first attempts drove support tickets and negative reviews during peak season.

Solution

How LastMile helped

LastMile added overflow routes from the brand's Ottawa fulfillment partner, with live tracking links, branded SMS, and weekend dispatch coverage.

E-commerce packages ready for last-mile dispatch

Results

Outcomes

Measured results after partnering with LastMile.

  • Delivered 2,000+ orders during the holiday season with 99% successful first-attempt delivery.
  • Overflow routes activated within 5 business days of signed agreement.
  • Customer tracking links reduced WISMO tickets compared to the prior carrier mix.

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Build a similar outcome for your routes

Book a logistics review or get delivery pricing tailored to your volume and delivery windows.

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  • Named local coordinator
  • Proof of delivery on every stop
  • Quote within one business day

Next step

See more customer outcomes

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