Shipping & Delivery Policy

LastMile is operated by UCHAAPKO INC (“Company”, “we”, “us”, “our”). Registered office: 190 Beebalm Cres, Nepean, ON, K2J 7G7. Legal inquiries: [email protected]. Website: https://lastmile.express.

This Shipping & Delivery Policy describes how we perform courier and last-mile services. It supplements our Terms of Service and Acceptable Use policy.

LastMile operates in published coverage zones (including Ottawa, the Greater Toronto Area, Montreal, and surrounding regions within our stated radius). Same-day service requires booking before published cut-off times and driver availability.

Remote, rural, or restricted-access locations may require additional time or fees. We may decline service outside coverage or where safety or legal constraints apply.

Shipments may be booked via quote form, phone, email, or approved account channels. A booking is confirmed when we acknowledge acceptance (written confirmation, dispatch assignment, or pickup completion).

Recurring routes require a signed schedule or account agreement specifying frequency, windows, and pricing.

Senders must package goods securely in suitable containers. We may refuse improperly packaged items. Each parcel should display legible pickup and delivery addresses, contact numbers, and any special handling instructions.

Parcels must be ready at the scheduled pickup time. Wait-time beyond a reasonable grace period may incur charges. You are responsible for bringing parcels to an accessible pickup point unless inside pickup is agreed.

Drivers may scan, photograph, or count parcels at pickup as part of chain-of-custody procedures.

We deliver to the address and recipient specified by the sender. If a business is closed, we follow agreed instructions (leave with reception, secure location, or reattempt).

Signature-required deliveries need an authorized person available. Age-restricted deliveries require valid ID where applicable.

Safe drop (authority to leave) must be authorized in advance; risk transfers upon documented completion.

Failed deliveries due to incorrect address, recipient refusal, or inaccessible location may incur reattempt or return fees. Storage beyond agreed hold periods may incur daily storage charges.

Return-to-sender shipments are charged at applicable rates unless the failure was caused solely by our error.

Tracking status, GPS, SMS notifications, and portal updates are provided where available. Proof of delivery records (photo, signature, timestamp, coordinates) are retained per our Privacy Policy.

White-glove, two-person, temperature-controlled, or high-security handling requires prior written approval and may affect pricing and liability limits.

Service may be modified on statutory holidays or during severe weather. We will communicate material disruptions through dispatch or account channels where practicable.